Terms of Use
Welcome to GQGF LIMITED. We are committed to protecting your privacy. These Terms outline our practices regarding purchases, returns, payment security, and product quality.
1. Information We Collect
Personal Information: We may collect personal information such as your name, email address, phone number, and mailing address when you place an order, subscribe to our newsletter, or contact us for support.
Payment Information: When you make a purchase, we collect payment information, including credit card details, to process your transaction.
Usage Data: We automatically collect data about your interaction with our website, including IP address, browser type, pages visited, and the date and time of your visit.
2. How We Use Your Information
To Provide Services: We use your information to fulfill your orders, process payments, and provide customer support.
To Improve Our Services: We analyze usage data to enhance our website's functionality and user experience.
Marketing: With your consent, we may send you promotional emails about our products and services. You can opt-out at any time.
Legal Compliance: We may use your information to comply with legal obligations and protect our rights.
3. Payment Methods
Wire Transfers (T/T): Secure wire transfer payments can be made directly to our bank account. Our banking details will be provided upon order confirmation.
Credit Card Payments: We accept major credit cards, including Visa, MasterCard, American Express, and Discover.
All payment information is encrypted using industry-standard SSL technology. Our payment processing systems comply with PCI DSS standards.
4. Product Quality
At GQGF LIMITED, we are committed to providing high-quality electronic components that meet the highest standards of reliability and performance. We guarantee that all our products are brand new, original, and sourced from reputable suppliers.
All incoming products undergo thorough inspection and verification, including appearance checks, functional testing, and authenticity verification.
5. Return and Exchange Policy
12-Month Warranty: We offer a 12-month warranty on all our products, covering any defects in material and workmanship.
Time Frame: Products can be returned or exchanged within 30 days from the date of purchase if they are found to be defective.
Condition: The product must be in its original condition, with all packaging and documentation, to be eligible for return or exchange.
Shipping Costs: We will cover the shipping costs for returns and exchanges of defective products.
Processing Time: Once we receive and inspect the returned product, we will process your refund or exchange within 7-10 business days.
6. Orders and Delivery
Order Placement: Orders can be placed through our website, email, or by contacting our sales team directly.
Order Confirmation: All orders are subject to acceptance by Seller. Seller will confirm orders through a written confirmation.
Risk of Loss: Risk of loss passes to Buyer upon delivery of the Products to the carrier.
7. Dispute Resolution
Negotiation: The parties will attempt to resolve any dispute arising out of or related to these Terms through good faith negotiation.
Arbitration: If the parties are unable to resolve the dispute through negotiation, the dispute will be resolved by binding arbitration in accordance with the rules of Hong Kong International Arbitration Centre.
